Privacy Policy

Down Memory Lane

Last updated: May 2026

Down Memory Lane (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, book our services, or communicate with us.

We comply with the New Zealand Privacy Act 2020 and, where applicable, other relevant privacy laws.

1. Information we collect

We may collect personal information directly from you when you:

  • Make a booking or enquiry

  • Communicate with us by email, phone, or online forms

  • Use our website

This may include:

  • Full name

  • Email address

  • Phone number

  • Postal and shipping address

  • Booking details (including event date and preferences)

  • Communication history with us

  • Any information you choose to provide in relation to your booking

We may also collect limited technical and usage data when you visit our website, such as:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on our site

  • Cookies and analytics data

We only collect information that is reasonably necessary for our services.

2. How we collect your information

We collect information when you:

  • Fill in booking or enquiry forms

  • Contact us directly

  • Complete payment or checkout processes

  • Interact with our website

We may also collect information through trusted third-party tools that help us operate our business (such as booking systems, payment processors, and analytics providers).

3. How we use your information

We use your personal information to:

  • Process and manage bookings

  • Deliver and collect hire equipment

  • Communicate with you about your booking and service

  • Provide editing and delivery of your final video

  • Respond to enquiries and provide customer support

  • Process payments and manage invoicing and accounting

  • Improve our services and website experience

  • Comply with legal, tax, and regulatory obligations

We do not use your personal information for unrelated purposes without your consent.

4. Payments

Payments are processed securely through third-party payment providers such as stripe (or other providers we may use from time to time).

We do not store full credit card or banking details on our systems.

5. Marketing use of your footage

Unless you choose to opt out in writing before your event, you grant Down Memory Lane permission to use selected footage, stills, or edited clips for marketing and promotional purposes. This may include use on our website, social media platforms, advertising, and portfolio content.

We will never sell your footage or use full raw footage in marketing materials.

If you opt out of marketing use, we will respect your request and exclude your content from promotional use.

6. Sharing your information

We may share your personal information only where necessary for business operations, including with:

  • Courier and delivery providers

  • Payment and accounting providers

  • Secure cloud storage and editing platforms

  • Our trusted editing team and contractors

Some of these providers may store or process information outside of New Zealand. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with privacy standards comparable to those in New Zealand.

We do not sell, rent, or trade your personal information.

7. Editing team and contractors

Down Memory Lane works with a small team of trusted editors and contractors, who may be based in New Zealand or overseas.

By booking with us, you acknowledge that:

  • Your footage may be accessed and processed by our editing team for the purpose of delivering your final video

  • All team members are required to handle your content confidentially and securely

  • Footage is used only for completing your service and not for any other purpose

8. Data storage and security

We take reasonable steps to protect your personal information from loss, misuse, interference, and unauthorised access.

This includes:

  • Secure storage systems and password-protected platforms

  • Restricted access to personal data

  • Use of reputable third-party service providers

While we take all reasonable precautions, no system is completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.

9. Cookies and analytics

Our website uses cookies and similar technologies to:

  • Understand how visitors use our site

  • Improve website performance and user experience

  • Support basic analytics and marketing insights

You can disable cookies through your browser settings if you prefer.

10. How long we keep your information

We keep your personal information only for as long as it is needed to:

  • Provide our services

  • Meet legal, tax, and accounting obligations

  • Resolve disputes or enforce agreements

After this period, we will securely delete or de-identify your information where possible.

11. Your rights

Under the New Zealand Privacy Act, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of your personal information if it is inaccurate

  • Ask questions about how your information is being used

To exercise these rights, please contact us using the details below.

12. Concerns or complaints

If you have concerns about how your personal information has been handled, please contact us first so we can help resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact us

If you have any questions about this Privacy Policy or your personal information, you can contact us at:

Down Memory Lane
📧 hello@downmemorylane.co.nz
🌐 www.downmemorylane.co.nz