FAQs

 

Please get in touch if you can't find the answer to your query below.

There is also some helpful information on our Product Info page.

"How long do the books take to make?"

It generally takes me up to a week to make the books and have them ready to send.  Shipping times are additional, and can vary between 1 to 6 business days.  If you have an urgent order, I can usually have these created and sent within 24 to 48 hours.  Please ensure you select the correct shipping or collection option when you "check out", as the orders are prioritised based on the selected method of shipping and timeframe.

"What are protective interleaves?"

Interleaves are a semi-transparent page which can be placed in between the main pages of an album or guest book so that photos or text on opposite pages don't touch.  It is best to use them in photo albums and in guest books where gel pens or markers are used, as they may transfer marks to the opposite page. 

"Can I create and design my cover and get it used for my book?"

Yep!  Please email it through and I'll check it is compatible and will work to be printed for your cover.  The design will need to be large enough to fit your cover of A5 or A4 with an additional 2cm on each side for the bleed space.  There is usually no additional charge for this service.  Please contact me for full details and measurements.

"Can you create a custom cover for me?"

Yep!  I'd be happy to create a cover for you.  Depending on the level of work involved, there may be an additional charge of between $10 to $25 for formatting.  This would include two proofs emailed so you can view and give your approval before the final print.  Additional proofs may incur an additional cost (depending on the time involved), but this would be discussed prior.

"Can I change the font or colour of the text?"

Yep!  Please let me know the name of the font you'd like used, and I will do my best to find it or find one similar.  There are limitations with the colour of the text, so please get in touch with any specific requests.  Two proofs are included with any design changes, after this a formatting and design fee would apply (as mentioned in the "custom cover" query above).

"Are your albums and guest books safe for photos?"

All my albums and guest books are made from high quality photo-safe products which are acid and lignin free, with an archival rating of 200+ years.  This ensures your precious memories and keepsakes are never damaged.

"I'd like 28 pages in my album to accommodate my photos.  Can you create this for me?"

Of course!  I can include as few or as many pages you would like in our albums, up to a maximum of 40 leaves (80 sides) including interleaves, and 60 leaves (120 sides) excluding interleaves.  Please contact me with any specific requirements.

"Can I get a mixture of black, white or cream pages in my guestbook?"

Sure can!  Just let me know your requirements via the contact form or email (i.e. alternating, first half white etc.) and leave it to me.  When making your order through the website, you can also leave me a note on the "cart" page with your request.

Please feel free to contact me should you have any queries not outlined above.  Thanks!   

 

 

 

 

 

 

 

© 2020 by Down Memory Lane

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